This can occur when you are using a 64-bit version of Internet Explorer (IE). You must use the 32-bit version of this browser.
Any 64-bit version of Windows using IE7 and IE8 may have two versions of Internet Explorer. To determine if this is the case, click the Windows Start button, and then point to All Programs. If you see two listings for Internet Explorer, one with 64-bit beside it, make sure you are only using the other version of the program for Gannon Online.
If you are using IE8 with Gannon Online, you should also be using compatibility mode. To turn this mode on, click the button that looks like a broken sheet of paper to the right of the address bar in Internet Explorer, to the left of the Refresh button.
This information applies to all Online software.